FAQ'S

ARE ANY OF THE CHARMS SOLD WITH CHAINS?

ALL OF OUR CHARMS ARE SOLD INDEPENDENT OF THE CHAIN, AND THIS WILL BE INDICATED ON THE ITEM INFORMATION PAGE. YOU WILL BE GIVEN THE OPTION OF SELECTING ONE OF OUR SUGGESTED CHAINS BEFORE YOU CHECK-OUT. 

IS THE COST OF ENGRAVING ALWAYS EXTRA?

ALL HAND ENGRAVED ITEMS REQUIRE A 2 WEEK TURNAROUND AND ARE FINAL SALE. PLEASE REFER TO THE INDIVIDUAL PIECE TO CONFIRM THE NUMBER OF CHARACTERS ALLOWED. ENGRAVING PRICING IS AS FOLLOWS: 

1-3 CHARACTERS = $45

4-6 CHARACTERS = $75 

7 + CHARACTERS = $95 

THE ROCK CRYSTAL BELL COLLECTION IS THE ONLY COLLECTION FOR WHICH ENGRAVING/HAND-ETCHING IS INCLUDED. 

IF YOU HAVE ANY QUESTIONS ABOUT OUR ENGRAVED PIECES, PLEASE CONTACT US PRIOR TO PURCHASE, AS WE WANT YOUR PIECE TO TURN OUT EXACTLY AS YOU IMAGINE. 


IS 18K YELLOW GOLD AVAILABLE?

ALL OF OUR PIECES ARE CREATED IN WHITE OR ROSE GOLD UNLESS OTHERWISE NOTED.  PLEASE CONTACT US FOR ANY SPECIAL ORDER REQUESTS. 


I AM BUYING A PIECE AS A GIFT; WHAT IS THE GIFT RETURN POLICY?

PLEASE INDICATE BEFORE PURCHASE IF AN ITEM IS A GIFT, AND WE WILL REACH OUT ABOUT INCLUDING A HAND-WRITTEN NOTE.  IN LIEU OF A GIFT RECEIPT, WE INCLUDE A NOTE WITH OUR CONTACT INFORMATION SHOULD THERE BE ANY ISSUES WITH THE GIFT. SHOULD THE ITEM NEED TO BE RETURNED, WE WILL ISSUE A PHYSICAL OR EMAILABLE GIFT CARD FOR THE FULL REPLACEMENT VALUE.  ALL PRE-ENGRAVED GIFTS ARE FINAL SALE.

WHAT’S THE BEST WAY TO CLEAN MY JEWELRY? 

OUR JEWELRY IS MADE OF THE FINEST MATERIALS, AND MEANT TO LAST A LIFETIME. WITH SOME SIMPLE, BASIC CARE, YOU CAN PROTECT AND PRESERVE YOUR JEWELRY FOR YEARS TO COME. IT IS ALWAYS BEST TO REMOVE YOUR JEWELS WHEN SHOWERING, EXERCISING, OR SWIMMING, AND TO USE CARE WHEN APPLYING LOTIONS, CREAMS AND PERFUMES. 

SILVER: TO REMOVE ANY TARNISH OR DULLNESS, GENTLY RUB YOUR PIECE WITH SILVER CLEANER APPLIED TO A SOFT CLOTH. RINSE THOROUGHLY IN WARM WATER AND CAREFULLY DRY. 

ROSE GOLD: TO KEEP ROSE GOLD SHINY, KEEP IT FREE OF DUST BY CLEANING WITH A GENTLE SOAP AND SOFT BRUSH OR WIPING WITH A SOFT CLOTH. 

DIAMONDS: DIAMONDS CAN BE KEPT SPARKLING WITH PERIODIC CLEANINGS; WE RECOMMEND  MIXING ONE TEASPOON OF DISH SOAP WITH A QUART OF WATER IN A LARGE BOWL, AND USE A SOFT-BRISTLED TOOTHBRUSH TO REMOVE ANY BUILDUP.